Stay as far away from Old Mutual as possible!!

I was a very happy client of Mutual and Federal until they got taken over by you. Their claims settlements were swift and tbeir customer service was excellent. I have noticed that the claims have taken longer and longer to be finalized.

I put in a claim on Monday. I called the claims department on Wednesday. I explained the urgency of the claim, your claims handler was extremely rude. I have tried my utmost to get service. The only time that I do get any service is when I threaten to complain via social media.

On Wednesday when I called for a follow-up, another lady answered. When I asked to speak to my claims handler, the lady who answered asked the claims handler if she was available. I heard my claims lady ask who it was, when she heard it was me she said no. She has been rude and unhelpful and my claim has not been sorted out. This is unacceptable! I want it sorted out by the close off business today! I certainly won't be renewing my policy at this rate!