Stat away from Old Mutual Car insurence. Battle to get claim processed never mind paid.

I was involved in a car accident with one of Old Mutual car insurence clients on 10 September2019. He admitted guilt and we made a police report as it was not my fault i didn't claim from my insurence but from his. All documents were send to Thabang Mothole at Old Mutual car insurence claims department. After all documents were send to her i phoned her to confirm if she had received all relevant documentation and if there is anything outstanding. She said she had received all documents and an assessor will soon be appointed. Today the 10 of October she Thabang sends me an email again about my claim cant be assessed unless she has all the relevant documentation. I phoned her and reminded her about the email that i have on file as proof on the 3 of October and the telephone conversation after wards.She kept quite and i forwarded all docs again and confirmed again by phone if she had received them. Now im being told within 10-15 days only and assessor will be send to me. Almost 2 months and nothing has been done by Old Mutual. Then after the assessor it takes up to 45 days again for them to finish the claim almost 4months from start to finish. Be careful when you deal with old mutual. I would not recommend them as a good competent insurence company. I have also spoken to Old mutuals client about this time dragging process.