AJ
Anna J
1 reviews | Active since Sept 2024
16 Sept 2024, 11:59
Sour g****s or incompetence?
I had a year's insurance with OM after purchasing a vehicle in 2023, and they happily signed me up. I bought another vehicle in 2024 and got a better quotation from another insurer for both vehicles. I provided OM with an opportunity to quote, but they couldn't beat the other company's quote. I consequently moved away from OM. They took 16 days to refund my debit order and I have been waiting 12 days for a letter from OM to confirm that I had no claim while I was an OM client. Very inefficient aftercare service! Guess who I WILL NOT have insure my next vehicle?
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Old Mutual Insure's replyOfficial
16 Sept 2024, 12:20Dear Anna Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Sept 2024, 12:20
Official
Dear Anna Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement