VV
Vanessa V
1 reviews | Active since Jun 2013
16 Dec 2019, 08:07
Some insurers care more and understand the risk better than other insurers
We are four colleagues that drove through an pothole during the rain storm the pothple was filled with rain water and all our front wheels were damaged. We pulled off fixed our tyres and drove home. When i called my insurer i were told to complete forms together with my driver license. The other collegues vehicle repair was approved the following day. My current vehicle is my only vehicle .... I am still waiting and in the meantime i am worried that the assessor will decline my repair because anything in the meantime can happen. Why is it that some insurers care more and understand the risk better than other insurers .... its really scary. I think we all should be more carefull on what insurer we rely on during an emergency or crisis
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
19 Dec 2019, 13:31Dear Vanessa
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Old Mutual Insure's reply19 Dec 2019, 13:31
Official
Dear Vanessa
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
VV
Vanessa V's updateReviewer Update
19 Dec 2019, 18:00still no feecback , twice have an digital assessor been assigned when i asked what it is and the feedback i got no reply and to whom do i send an email because i have two assesor and it have been almost four days i am left with huge risk...why is customers treated like thid
VV
Vanessa V's update19 Dec 2019, 18:00
Reviewer Update
still no feecback , twice have an digital assessor been assigned when i asked what it is and the feedback i got no reply and to whom do i send an email because i have two assesor and it have been almost four days i am left with huge risk...why is customers treated like thid
VV
Vanessa V's updateReviewer Update
23 Dec 2019, 10:24As you can see as from the 16 Dec 2019 there have been no feedback. The internal communication also have not been up to date on Friday i had to call in again because my emails is not being answered and again i must ask for feedback after 8 calls , still no feedback. I have called the digital assessor after he left e message i have called twice the office and the lady advised he is out and will return my call . The message seemed never got to him and the last feedback is that they are waiting for me . This means all my 8 calls on Friday meant nothing due to no update or messages were given as requested. Old Mutual were playing for time and no the panel beater have closed and i still have no feedback or outcome to my claim. Since the 12th December nothing has been done nor feedback. The Old Mutual consultant who registered my claim tick even the wrong box and said it is a third party claim , how i don't understand. In the meantime there is still an high risk of the condition of my vehicle and no seems to care or help. I am told its that time of the year . I did not ask for this of the year to have an pothole filled with rain water to cause my asset damage but still i must pay the consequence and Old Mutual don't care. I have received an letter this morning to state the file and claim is being closed. Again there is no communication not even an telephonic discussion just an letter and myself must run around again for feedback. Again after 4 calls with no luck and redirection of my call 4 times I still have no feedback. I also had troubles with car hire due to no feedback or outcome of the claim an the risk i have with my vehicle. Still no luck. After my claim i must say we are better insured with ourselves because the insurer company don't care or at least sort out my car hire because they said its only valid for 30
days. Be aware of where you are insured especially in an emergency because the time of the year plays an big role
days. Be aware of where you are insured especially in an emergency because the time of the year plays an big role
VV
Vanessa V's update23 Dec 2019, 10:24
Reviewer Update
As you can see as from the 16 Dec 2019 there have been no feedback. The internal communication also have not been up to date on Friday i had to call in again because my emails is not being answered and again i must ask for feedback after 8 calls , still no feedback. I have called the digital assessor after he left e message i have called twice the office and the lady advised he is out and will return my call . The message seemed never got to him and the last feedback is that they are waiting for me . This means all my 8 calls on Friday meant nothing due to no update or messages were given as requested. Old Mutual were playing for time and no the panel beater have closed and i still have no feedback or outcome to my claim. Since the 12th December nothing has been done nor feedback. The Old Mutual consultant who registered my claim tick even the wrong box and said it is a third party claim , how i don't understand. In the meantime there is still an high risk of the condition of my vehicle and no seems to care or help. I am told its that time of the year . I did not ask for this of the year to have an pothole filled with rain water to cause my asset damage but still i must pay the consequence and Old Mutual don't care. I have received an letter this morning to state the file and claim is being closed. Again there is no communication not even an telephonic discussion just an letter and myself must run around again for feedback. Again after 4 calls with no luck and redirection of my call 4 times I still have no feedback. I also had troubles with car hire due to no feedback or outcome of the claim an the risk i have with my vehicle. Still no luck. After my claim i must say we are better insured with ourselves because the insurer company don't care or at least sort out my car hire because they said its only valid for 30
days. Be aware of where you are insured especially in an emergency because the time of the year plays an big role
days. Be aware of where you are insured especially in an emergency because the time of the year plays an big role