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My partners car got into a accident nearly two months ago and we are trying to claim from mutual and federal for third party, she sent in all the forms and they said they will be in touch our case was referred to Belinda and then to Bunthu and when we called to follow up on the claim as we’ve heard nothing they said we should call back within 7 Days well 7 Days went past we called them yesterday and they said we should follow up today so we followed up and no there is a confusion?! What confusion we filled in the forms as requested and got 3 quotes from other people about the car as requested and they somehow get confused? If you are confused why not call the client up and follow up? The incompetence is astounding! No customer service whatsoever, if they are trying to give a service they should maybe got to hospitality school to follow up a bit on what the meaning of service is. This isn’t just a minor little claim no the car has been written off and our life has been inconvenienced we cannot get to work without relying on someone else and our lives have been impacted by this and they still go and confuse our case?!! Please tell me how?! Honestly worst service and customer service ever!