HN
Hendrik N
1 reviews | Active since Mar 2014
01 Jul 2025, 09:15
********* Solicitation
This company uses the *********, - and counter to the POPI act - practice of making unsolicited spam calls regarding their car insurance products. Blocking the number merely results in them using a new number. I never gave authority to Old Mutual to solicit me in this manner!
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Replies (3)
Old Mutual Insure's replyOfficial
01 Jul 2025, 10:10Dear Hendrik Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply01 Jul 2025, 10:10
Official
Dear Hendrik Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
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Hendrik N's updateReviewer Update
04 Sept 2025, 07:42After getting an email of apology from Old Mutual promising that such an incident will never happen again, it did! On Tuesday 02 September 2025 I received another unsolicited spam call from Old Mutual. It seems these big companies think that they are above the law and continue to solicit clients in this ******** and ********* way. I will definitely not be taking my business to Old Mutual!
HN
Hendrik N's update04 Sept 2025, 07:42
Reviewer Update
After getting an email of apology from Old Mutual promising that such an incident will never happen again, it did! On Tuesday 02 September 2025 I received another unsolicited spam call from Old Mutual. It seems these big companies think that they are above the law and continue to solicit clients in this ******** and ********* way. I will definitely not be taking my business to Old Mutual!
Old Mutual Insure's replyOfficial
04 Sept 2025, 11:00Dear Hendrik,
Please accept my sincere apologies for the renewed receipt of calls and messages. I have promptly escalated this issue to the appropriate department to ensure that all necessary measures are taken to prevent any further contact from our side.We appreciate your patience and understanding as we work to resolve this matter.
Yours sincerely Assessor: Complaints & Continuous Improvement
Please accept my sincere apologies for the renewed receipt of calls and messages. I have promptly escalated this issue to the appropriate department to ensure that all necessary measures are taken to prevent any further contact from our side.We appreciate your patience and understanding as we work to resolve this matter.
Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply04 Sept 2025, 11:00
Official
Dear Hendrik,
Please accept my sincere apologies for the renewed receipt of calls and messages. I have promptly escalated this issue to the appropriate department to ensure that all necessary measures are taken to prevent any further contact from our side.We appreciate your patience and understanding as we work to resolve this matter.
Yours sincerely Assessor: Complaints & Continuous Improvement
Please accept my sincere apologies for the renewed receipt of calls and messages. I have promptly escalated this issue to the appropriate department to ensure that all necessary measures are taken to prevent any further contact from our side.We appreciate your patience and understanding as we work to resolve this matter.
Yours sincerely Assessor: Complaints & Continuous Improvement