sM
silindile M
1 reviews | Active since Jul 2019
14 Feb 2022, 10:28
Slowest Insurer
Simple fast track claim, takes for ever. No follow up to advise how far they with the claim. You call the call centre and you can’t get through. Am paying for this type of service.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
14 Feb 2022, 11:39Dear silindile Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply14 Feb 2022, 11:39
Official
Dear silindile Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
sM
silindile M's updateReviewer Update
14 Feb 2022, 14:24Still nothing from insurer... I guess that’s their work ethic.. customer satisfactory is not what they stand for.
sM
silindile M's update14 Feb 2022, 14:24
Reviewer Update
Still nothing from insurer... I guess that’s their work ethic.. customer satisfactory is not what they stand for.
sM
silindile M's updateReviewer Update
14 Feb 2022, 14:37The response was sent at 11:42...did you check you mail.
sM
silindile M's update14 Feb 2022, 14:37
Reviewer Update
The response was sent at 11:42...did you check you mail.