Slow response

<p>Struggling with a 3rd party claim,I have send so many mails asking for documents but I only get a response if I am lucky, come on guys help me out really can it take this long and the assessor never makes his appointment that was scheduled for last week Thursday I cancelled al my plans to wait for him but no response or call. And to think I wanted to move my household insurance to you guys this is makeing me think twice </p>