Slow repairs
Good day
I have been waiting now for 2 months 18/08/2021 for my vehicle to be repaired.
First it was unavailable car parts
Second, the Repair is taking forever to complete and now I'm running out of time on the car rental which I had initially delayed using .
Thirdly there is no communication between the repair and myself regarding the status of the repairs and there's no feedback. On monday 04/10/2021 I was told by Nikita that my car would be back but when she was supposed to call back she didn't and when I called she wasn't available to assist me.
Frankly speaking i'm very irate because of this situation as it's taking too long to get my car back.
I'm paying a lot of money for this service which isn't holding up its end of the deal.
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Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
07 Oct 2021, 08:31 Dear Maimane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply07 Oct 2021, 08:31
Official
Dear Maimane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's replyOfficial
07 Oct 2021, 08:32 Dear Maimane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply07 Oct 2021, 08:32
Official
Dear Maimane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's replyOfficial
08 Oct 2021, 11:25Dear Maimane
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Brand
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply08 Oct 2021, 11:25
Official
Dear Maimane
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Brand
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Brand