1 reviews | Active since Jun 2017

04 Jan 2021, 23:11

Sling recovery

I heard breakdown at Thembisa around 1PM and old mutual sent a company to assist us, that company left my car parked (not straight)in a way that even the garage couldn't close,they just drove off without checking if everything is ohk or not.they want you to sign the invoice before towing the car.i called the person who towed my car several times , and it was lies after lies. ..I end up calling Old mutual again around 8PM since my car was left in an unsafe way , and they sent Wynand from First Help , he went out of his way to help me, and parked the car straight and inside the garage.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 Jan 2021, 08:45
Official
Dear Dakalo Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand