Slack Service

After spending several weeks waiting for a response to what should have amounted to a basic claim, having two 3rd party assessors appointed as OM were not satisfied with the assesssment and the damage report done by a local contractor. Both assessors were based in the WRONG province as clearly OM doesn't even know where their clients are located based on the addresses on their accounts! We've been waiting on payment for the claim (which was finally approved with NO assessor bothering to come out) for 9 days now. After nearly a month of emails and phone calls going back and forth between ourselves and our insurance broker, 3rd party assessors and other individuals, and also waiting for an updated OM schedule to arrive (requested on 14 Nov - that is OVER 2 WEEKS NOW!!!) - still waiting. I am sick and tired of the slack service that Old Mutual Agri Insure offers. I am seriously considering going elsewhere were SERVICE is actually something that is offered.