Should the Old mutual name be changed to New Mutual

Today I phoned this number *** in order to inform Old Mutual that I am moving to a new residency from Ga-Rankuwa to Cape Town. I informed Zanele about the date of the removal of my car and the date that it will reach my new residency. She then asked me where the car will be parked. To which I rep**** an underground parking since I am moving to a complex. She asked me what kind of material the building is. I said bricks. She asked what the roof is made of and how far my unit will be from the parking. I then asked her about the relevancy of the questions. She then started quoting the contents of the policy I have with them on my previous residency. I made her that I am moving houses and was merely informing the company of where the car will be housed. I think she did not understand the purpose of my call. This also happened in 2020 when Old mutual was to reverse their mistake as they had authorised a generic wndshield to be installed in my car. The matter took me to speaking to four agents and everytime I had to tell them what I required, it also took me to write a letter to their supervisor. Everytime it was a different answer. They need to tell their agents not to give wrong information

One just wonders who is responsible for training at Old Mutual. Maybe their should ask Woolworths on how they train their staff.

Old Mutual you really need to do some training.