RG
Rian G

1 reviews | Active since Jan 2022

05 Mar 2024, 07:37

Shody workmanship

I had a claim in November car was booked in with Ross Champion in Prospecton. I was notified the car was ready, I went to fetch the car only to find that the cars central locking didn't work along with a slew of other issues the car was then returned saying that the central locking was reprogrammed. I collected the car, the boot was not opening then was told it's a sealed unit I then took the car to the dealership, only to find out that the motors and everything was fine. Was then informed to go back to the repairer. When I returned my wires where deliberately cut. This week my Bluetooth module stopped working I assumed this was a faulty unit only for the unit to be functional when tested and informed that it was pointless to order a new unit. I can only deduce this damage was done by the repairer as the last time the they damaged my car due to my complaint

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 Mar 2024, 10:33
Official
Dear Rian  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement