Shocking service waiting for 2 weeks for authorisation to repair my vehicle

<p>I took my vehicle to 2 x Panelbeaters after a minor accident to the rear of the vehicle. I am working through a Broker sequested me to get an assessment which I did on the ssame day. I Email the assessment to the Broker and I presume it was forwarded to Mutual and Federal for their attention. The Service Provider gave me the contact number and name of person dealing with my case at M & F. To datte I have received no correspondance from M & F despite by following up twice with the Consultant on 2 occassions. I am extremely dissaointed in the manner in which my claim has been handled by Ms Nathikwi from M & S. My claim number is ********** 78. I did not expect this poor service after being a loyal client for the past 30 years.</p>