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eparrington E
1 reviews | Active since Mar 2009
14 Mar 2022, 07:33
SHOCKING SERVICE - NO SURPRISE - GOODBYE OLD MUTUAL INSURE
My mom who is a pensioner contacted Old Mutual Insure THREE TIMES last week to request a copy of her policy and a claim form for the replacement of her gate motor. Today is a WEEK and we are still waiting for the claim form.
They are VERY QUICK to take her money but not so quick to respond to her request - FYI she's never claimed for anything before!!!!
Guess who will NOT be staying with Old Mutual Insure.
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Old Mutual Insure's replyOfficial
14 Mar 2022, 09:48Dear Ericka
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply14 Mar 2022, 09:48
Official
Dear Ericka
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand