Shocking service from service supplier!

So we had a crack in our windscreen, reported it to M&ampF and they told us that 24Fix would be replacing our windscreen in the comfort of our home. They arrived as agreed and started removing the old windscreen, they took the new window off their vehicle only to notice that the new window was also cracked.They informed me of this and after using my phone to call their office I was told that they don't have stock of a new window and that they will be placing the new cracked window in my car untill they can replace it with a new window. After they finished with placing the new cracked window in the car they informed me that they can't find my license disc of my car. After searching for 2 hours they phoned the owner of the company to come to my house and to help with searching for the license disc. When the owner arrived I noticed that he is also the owner of a plumbing company, he told me that I will have to go to the license department to get a new disc, so my off day was spend sitting in a que for a new license disc and having my car cleaned after all this. Bottom line is, M&amp