CL
Cheri L
1 reviews | Active since Jul 2017
22 Apr 2021, 21:34
Shocking service from Ominsure's agent!
How is Mr Moosa Nabbie still employed by this company? He is an absolute shocker, does not communicate or get the the job done. I have been reading reviews about him going years back! We have had a third party claim in starting from the last week in February and still nothing! Our own insurance company warned us about going through the third party route with you and they were dead right!
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
23 Apr 2021, 08:52Dear Cheri Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 Apr 2021, 08:52
Official
Dear Cheri Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyConsultant: Complaints Claims | People & Brand
CL
Cheri L's updateReviewer Update
02 May 2021, 13:34Dear Sirs
Credit where credit is due. Thank you to Ominsure for the professional and efficient way in which my complaint was handled. Ominsure took it up with the relevant person immediately and the issue was resolved within hours. The effort and follow carried through by the people involved is much appreciated.
kind regards
Cheri Labuschagne
Credit where credit is due. Thank you to Ominsure for the professional and efficient way in which my complaint was handled. Ominsure took it up with the relevant person immediately and the issue was resolved within hours. The effort and follow carried through by the people involved is much appreciated.
kind regards
Cheri Labuschagne
CL
Cheri L's update02 May 2021, 13:34
Reviewer Update
Dear Sirs
Credit where credit is due. Thank you to Ominsure for the professional and efficient way in which my complaint was handled. Ominsure took it up with the relevant person immediately and the issue was resolved within hours. The effort and follow carried through by the people involved is much appreciated.
kind regards
Cheri Labuschagne
Credit where credit is due. Thank you to Ominsure for the professional and efficient way in which my complaint was handled. Ominsure took it up with the relevant person immediately and the issue was resolved within hours. The effort and follow carried through by the people involved is much appreciated.
kind regards
Cheri Labuschagne
Old Mutual Insure's replyOfficial
03 May 2021, 09:17 Dear Cheri
Thank you for the wonderful compliment, we will pass this on to the relevant department.
Warm Regards
Consultant: Complaints Claims | People & Brand
Thank you for the wonderful compliment, we will pass this on to the relevant department.
Warm Regards
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply03 May 2021, 09:17
Official
Dear Cheri
Thank you for the wonderful compliment, we will pass this on to the relevant department.
Warm Regards
Consultant: Complaints Claims | People & Brand
Thank you for the wonderful compliment, we will pass this on to the relevant department.
Warm Regards
Consultant: Complaints Claims | People & Brand