SHOCKING SERVICE FROM OLD MUTUAL INSURE

I have had nothing but shocking service. Firstly the broker JP in Table View passes the buck so I must do all the follow ups etc. He said its " NOT HIS JOB TO FOLLOW UP" .Our claim was for a leak and repairs was eventually sorted out, and not 3 weeks later had the same issue. We were told to submit another separate claim and pay another excess, and another plumber was appointed ( REALLY ). This has taken months and the broker JP again just sent ME the contact person in JHB, so I could sort it out. I left a message with Carmin in JHB 2 days ago to get Snethemba Manyoni ( apparently assigned the claim ) an I had to call back to check what is happening. I also requested that a SENIOR PERSON contact me. IM STILL WAITING.