LG
Lanzerac G
1 reviews | Active since Apr 2022
05 Apr 2022, 08:34
Shocking service from Mutual and Federal
We have an extended warranty taken out and paid for August 2017. In December I contacted them as my dishwasher was not working properly. To date nearly 4 months later still no response and still a dishwasher not working properly I have called and called and even reported them to the ombudsman. No response
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Old Mutual Insure's replyOfficial
05 Apr 2022, 10:14Dear Lanzerac
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply05 Apr 2022, 10:14
Official
Dear Lanzerac
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand