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Royal Roastery Royal Roastery
1 reviews | Active since Dec 2017
28 Sept 2020, 11:32
Shocking service delivery
No service delivery. Been waiting two and a half months for a claim to be approved. No reason for delay. Management too busy...
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Old Mutual Insure's replyOfficial
28 Sept 2020, 11:44Dear Royal Roastery
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply28 Sept 2020, 11:44
Official
Dear Royal Roastery
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand