CD
CECELIA D
1 reviews | Active since Dec 2012
15 Apr 2021, 14:52
Shocking service
Policy no. ***8 C. M. Dobes I. D. March credit for my UBI allowance on my motor section was not deducted. It needs to be rectified. I’ve submitted my April reading also and the credit must be done as well.
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Old Mutual Insure's replyOfficial
15 Apr 2021, 15:32Dear Cecelia
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply15 Apr 2021, 15:32
Official
Dear Cecelia
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand