Shocking service and still no result

<p>20/9/2016 claim registered<br />26/9/2016 quote emailed and requested assessment urgently<br />29/9/2016 email to Mutual & Federal for assistance, claim handed to manager<br />30/9/2016 Manager appointed assessor<br />30/9/2016 Assesor contacted client regarding quote and assessment arranged for Monday 3/10/2016, no appointment was made with garage<br />5/10/2016 Broker contacted assesor, according to assesor the person handling the vehicle was not available when he popped in to the garage on 3/10/2016, and was not able to get in contact with garage.<br />5/10/2016 Client contacted garage without any problems and arranged with sales manager that assesor was contacting her to arrange appointment. Client contacted assesor and gave him the necessary information.<br />6/10/2016 client contacted sales manager, assesor had made no contact with her<br />6/10/2016 @ 9h08 Broker contacted Mutual & Federal manager, while broker was on the line, she spoke to assesor, according to assesor, he was getting no answer from garage. Mutual & Federal manager was going to get assesor to try again. Broker requested another assessor to be appointed, Mutual & Federal manager informed broker that it was not possible due to two assessors being on leave.<br />6/10/2016 @ 9h53 Broker contacted Sales manager without any problem, no call was made to her from assesor or Mutual & Federal manager.<br />6/10/2016 @ 10h21 Broker has not received any feedback from assesor or Mutual & Federal manager.<br />6/10/2016 @ 10h31 Sales manager informs client that appointment has been made by assesor for 7/10/2016</p> <p>Elapsed time is 3 working weeks before the assesor views the vehicle properly.<br />The time delay is shocking.<br />With service like this - its a wonder anyone has a policy with Mutual & Federal at all. It must be customers with no claim history at all, because no-one would remain with a company offering such poor service. Not to mention fabricating stories to the customer's representative.</p>