Shocking customer service
<p>A Mutual & Federal client drove into the back of my car almost 3 months ago. I followed all the instructions as set out by M&F to get my car assessed by 3 seperate "approved" assessment centres within 2 weeks of the accident.</p> <p> </p> <p>I have now been waiting an entire month for the since I sent in the assesment files. All that needs to happen is for them to approve the assessments and pay me the amount for the repairs. </p> <p> </p> <p>I have been phoning at least 3 times every week. Every time the response I get is "I dont have the mandate to handle this, it has been sent to my manager"..... I phone again and the response is "my manager has flown to Cape Town, we will send you an email when this is done".</p> <p> </p> <p>I have decided to claim as a third party as the M&F client was at fault and only have 3 months from the date of the accident to claim from my own insurance. This 3 month deadline is a fast approaching and this is 100% due to incompetance by the manager.</p> <p> </p> <p>Something needs to be done ASAP and nobody seems to care. Apart from this, driving around with a dented car, not being able to open the boot for another 2 months (Due to panel beaters closing early december until 2017) is extremely frustrating. </p> <p> </p> <p>This is my first time dealing with M&F, a so called blu-chip company. If something is not done within the next few days I will make sure my entire network knows of this incompetancy. Please do something now</p>
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
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Mutual and Federal Customer Experience
Claim has been approved, thank you
Claim has been approved, thank you