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cdobes C
1 reviews | Active since May 2016
05 May 2021, 11:19
Shocking accounts department
Each month there’s a problem with the credit is not deducted from my debit order. I’m really getting very tired of this and having to always complain.
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Replies (1)
Old Mutual Insure's replyOfficial
05 May 2021, 12:14Dear Mrs Dobes
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply05 May 2021, 12:14
Official
Dear Mrs Dobes
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand