Shifting the goal post

My first claim experience was unpleasant and I’ll no longer be claiming with Old Mutual. I insured a few high value items and in November I submitted a claim for a ****** laptop. I followed all measures, provided them with the case nr, imei nr, photos of the laptop which in the beginning they said it was enough and the claim will go through.

Two weeks later they say my claim is going for investigation. I said it was fine. Then they say everything is fine i must just submit a reciept. I told them that my father misplaced the reciept since he is the one that bought it and at incredible connections, they dont do a reprint unless if i can give them the exact date. Like how will my dad remember that? So I asked my dad if we can go through his bank statement, but he had bought the laptop with gift vouchers that had been gifted to him and paid the difference cash. So basically we still dont have a date and incredible claims they need the date.

By luck whilst searching last night we found the laptop box but I just feel that I no longer want to make contact with them amymore to tell them that and to just accept my loss because they’ve shifted the goal post so many times I no longer have the energy, Ive been made to feel like a ********. The sad thing is that Im a Masters student and had hoped I could replace it.

When i took out the insurance, I literally asked the salesman, am i still fine because i dont have reciepts for any of the items ive insured and he said it’d be fine as lomg as I take pics of the items and have an imei number. If i had known that i cant insure without receipts, i really wouldnt have bothered to insure and went to another company. So if i have another claim, basically it’ll be a struggle again.

Im fortune enough to accept the situation and even though i wont be able to replace with the same value, its okay I’ll just remove everything from them even though i was hoping for a long term relationship with them.