MB
Mellissa B
1 reviews | Active since Jun 2018
22 May 2022, 13:30
Shame on you, Old Mutual
I'd give them 0 stars if I could. After years of paying an exorbitant premium, never missing a month despite not having a salary in Covid, they have refused a claim based on an incorrect assessment. I have corrected the ussue, made clear what the problem is, but to no avail. I'm very sorry I ever signed up with them.
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Old Mutual Insure's replyOfficial
23 May 2022, 10:43Dear Mellissa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 May 2022, 10:43
Official
Dear Mellissa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand