Severe BAD Service - No Communication - No Service !!!!!

<p>Please find a complaint in regards to BAD service form M&F.</p> <p> </p> <p>On the day 26/07/2016 my Grandmothers bakkie broke down on the schoemans kloof rd, just outside Nelspruit.</p> <p>According the Tracker tracking unit, they were +- 50km from Nelspruit towards JHB.</p> <p> </p> <p>I made a call to my Grandmothers insurance Mutual & Federal, at +-08:50.</p> <p>Myself had to phone the insurance 4 times to find out what is happening. The only company that phoned me, was van Wettens from Nelspruit to confirm that they would take 1.5 hrs before they can assist with a breakdown.</p> <p>I declined this service, as it was unacceptable!!</p> <p>My mom and Grandmother was stuck next to a national rd., woman alone, and had to wait for 1.5 Hrs for assistance.</p> <p> </p> <p>After 2 hrs I got a phone call from a call centre, and to ask if we had been assisted? </p> <p> </p>