Service is still useless!!

You wanted to push me to this point and now you have gotten what you wished for. If i had to ever dream of treating people the way you have been treating me my parents would have taught me otherwise. I still have received no apology letter from Zeenat Levy, Abdul who has been mediating the emails between Janine, Zeenat and myself hasnt really done much to the speed of the claim process either. Next week is the 2nd of Jan and i have been without a fridge since the 1st of Dec. Best part of all of this is the audacity to process my claim but to try and replace it with a fridge/freezer that is almost 200 litres smaller as well as R6000 cheaper than the one i have now. Please enlighten me as to what the point of having insurance is if they decide what they will give you as replacement?!?! I know that my cover would be terminated if i decided to not pay my full premium every month. This has been by far the WORST experience i have had with old mutual and its all because of a handful of people. I got my documents to you before the close of business on Wednesday AS WELL AS Thursday and if I dont send a follow up mail i hear nothing. This is pushing all my wrong buttons which i have made known more than once. I have also made it known more than once that it is costing me so much extra cause i now have to live hand to mouth because there are 6 of us living out of a cooler box! Make it known, that this is only the beginning. I have given ample warning about needing this resolved and still nothing has been done. My festive holidays have been an utter ***** up because of fridge space yet all of you are having a wonderful christmas and going to have a wonderful New Years as you have your fridge to cater for family get togethers. If this has not been resolved by Thursday COB I will be taking all my issues to the Ombudsman and i will start making an even bigger storm that you can try to get away from. This is now enough and i am done entertaining this nonsense. I am not ok with just being another number which will be dealt with "tomorrow". Just remember one thing.... its us clients that you ***** around so willingly that make it possible for you to receive your salaries! Once all the clients are gatvol and withdraw their policies from old mutual, where do you think you going to get your next salary from?!?! I am so gatvol that just out of principle i want to cancel my personal policy as well as my business policy with old mutual and you will only have yourselves to thank for that.

P.S - also please note that i get told that i have been tried to be contacted, I have not received 1 voicemail message from any one nor has my phoned even rung for longer than 2 seconds. Then i will receive a mail stating that someone has tried to contact me. What would be lovely is if the extension they always use in the mails sent out would work or get answered. It is either straight to engaged or just rings and rings until its timed out. The service i have received and am still receiving is absolutely pathetic!! Feel free to contact me for all correspondence with Old mutual.