QH
Quinton H

1 reviews | Active since Dec 2023

20 Dec 2023, 18:25

**** Service from OMinsure

I had my car broken into last Wednesday, put in the claim on Thursday morning. I have yet to hear from an assessor almost a week later!

December holidays and my car is still standing, full of glass and the damage caused. I have called numerous times and today tried to call Nomthandazo Zondi who was assigned to my claim, could not get hold of them and still have not returned my calls after leaving messages.

Then there is the so called broker by the name of Kelly who signed me up with them, can not get hold of him, l tried calling, whatsappp messages sent and still nothing. Quick to sign a person up with OM then they disappear

This is really poor and unacceptable service.

Someone call me so I can get my damn car sorted out!!

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply21 Dec 2023, 08:09
Official
Dear  Quinton  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  Yours sincerely Assessor: Complaints & Continuous Improvement