**** service

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I logged a claim with Telkom insure on the 9th of January and I called them and I was told that I need to go and do an affidavit, which I went and did at the police station came back, scanned the affidavit and sent to the claims department along with my monthly invoice.

After a week when I was doing a follow up, I'm told that police stamp is too light and not visible and that a new affidavit is required.

Ok I then drove to the nearest police station to get another affidavit, mind you, they did not mention any case number will be required as well. I get home and scan the new affidavit and sent them, then immediately followed up with a call. Only to be told that I need to go and open a case and obtain a case number, my problem was, everyone that I spoke to since the onset of the claim did not mention any case number all this time I've been in contact with them,

Well I drove back to the police station to obtain a case number and scanned it and sent it when I gothome.

Remember on the 1st day I was only told of affidavit, which I did and did not open a case as the phone was not ****** but lost.

My claim was approved and I paid close to aR2k for access. Then 3days later I received a called from one of their agent offering me a cheap phone which I declined.

And they never called again and business continued on their usual, while me on the other side I have no phone, I'm inconveniencing my son as I'm currently using his phone.

And when I called after -+2weeks to check what's happening and asked when will I receive the phone, I'm told that they tried calling to offer a Phone not Similar to my one but another model, which I agreed on and they told me that they have ordered the device.

Today I called to do a follow-up and only to be told the device has not been ordered. Mind you it's almost a month. Sunday will be a full month busy with this claim.

I am gatvol of having run after an insurance company, when Ineed them the most, however when they deduct their monthly installment and remind us not to forget that they willl be debiting on a so and so date, it's alway nice. Until you need them and you get a **** service.