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Dear Dan

 

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 

 

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 

 

We look forward to resolving this matter in a manner that you will find satisfactory.

 

Yours sincerely

Consultant: Complaints Claims | People & Brand