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Trudy P
1 reviews | Active since Feb 2016
14 Jan 2025, 12:04
Rude, rude, rude Old Mutual Insure employer.
never ever speak to a lady called Lerato at Old Mutual if you are enquiring about car insurance. She is extremely rude and because of her, I am put off from ever getting any insurance cover from Old Mutual EVER!!!
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Replies (2)
Old Mutual Insure's replyOfficial
14 Jan 2025, 14:12Dear Trudy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Jan 2025, 14:12
Official
Dear Trudy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
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Trudy P's updateReviewer Update
14 Jan 2025, 14:24Her name could be Loretta. We didn't have a clear telephone line.
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Trudy P's update14 Jan 2025, 14:24
Reviewer Update
Her name could be Loretta. We didn't have a clear telephone line.