Rude advisors, Long TAT on the claims

Horrible service from Old mutual... We've had to claims goingnon for the past 6 to 8 weeks..Everytime we call we are told our document are outstanding but We've been sending these over and over again. I requested an assesoor to come out for the building claim and the advisor flat out told me NO! She was so rude an condescending... She told me that the claim is finalized and she doesn't care if we are happy about it or not and that she will not deal with the claim anymore and it doesn't matter that we pay premiums for this policy.. As a loyal customer I did not expect such degrading service from Old mutual... We shall cancel our policies and move on to Better service providers. Apparently the claims have no TAT they can go on for however long! When you request to speak to a manager she tells you manager are too busy for you, what are they employed for? Complaits email address and she said I must find it myself! How horrible that is.. I would never recommend Old mutual to anyone as a service provider. This Wenele should not be at such a crucial division of the company. This is were we regain confidence 8n the company but she has just shredded it to pieces.. Horrible!