Ridiculous service - Not in the spirit of TCF

I will definitely be moving my vehicle insurance from Old Mutual if this issue is not resolved and take this up with the Ombudsman. I have a new policy with you guys - inception date 28th February - I was not debited in March - a few days into March I amended my address, resulting in the premium going up - which was fine by me. However in April I was debited for February (the day of inception), March the original premium + pro rata for the change of address as well as April. This was not communicated with me beforehand - the inception date meant you could have debited me in March? Or at the very least communicated with me how this would go as we could have arranged a debit order date in March that would be suitable for myself as well as you as a company to avoid a TRIPLE PREMIUM DEBIT. My finances are negatively affected and I feel that this move by OM was not in the spirit of TCF. I have tried numerous times to call in, if I'm not being transferred throughout the business I am being asked to leave a message and await a call back from one of your consultants - big JOKE! I also logged a complaint and even there I was ignored. If my voice or concern is not important kindly let me know so that I can take my business elsewhere.