Replace Phone

Mutual and Federal/iWyze/DirectAxis doesn't want to replace my phone cause they want a prove of ownership!! I had that phone for 3 years and moved in that period and didn't think much of keeping the receipts!! How do I prove I owned the phone? It's the same phone they've been taking to fix - now they want me to prove I own the phone when they have to replace it? Also - why didn't they ask me this question before I started paying for the phone? Every month payments get paid for and suddenly they want me to prove the phone they have fixed if I own it? WHY? <br> <br> I sent them a Case Number from the police with the ITC number - they also want an affidavit? For what? How much more do they need to show them I owned the phone!!! Now I have to wait and now clients and business can't get hold of me cause I have to wait and wait and wait for this phone!!! When I have no money to pay then they are fast to just be happy to take all the money I've been paying them. All I want is a phone!!! <br> <br> They have the case number - ITC number - I OWNED THE PHONE!!!!