MT
Michelle T
1 reviews | Active since Sept 2025
05 Sept 2025, 15:24
Remove from our account record.
We have cancelled our policy in March already and it still appearing on our credit score that we have the policy. We kindly request that this be removed immediately. Policy number ***
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Old Mutual Insure's replyOfficial
08 Sept 2025, 08:07Dear Michelle Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply08 Sept 2025, 08:07
Official
Dear Michelle Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement