Rejected Claim of damages caused by hailstorm

On the 1st of December there was a hailstorm that damaged a lot of houses in Edenvale, I'm very disappointed to say this insurance we have had since 2020 is rejecting our claim that was caused by the hailstorm. On their rejection they are now including false information " On the 7th of December 2025 Terry Bastick met with the insureds daughter who resides at ** Street Gauteng. I was directed to the affected areas and advised during the last heavy storm water was dripping from the ceiling and flowing down the walls The loss occurred on the 31st of October 2025 and damage occurred in the lounge and flatlet Flatlet". This was all false information no one spoke to the inspector about any damage that happened in October because there was no damage. We had renovation done the whole house in November the dining room in question was painted and there was no damage. This damage was only caused by the hailstorm we even included pictures of what the hailstorm did to the yard, and they still rejected the claim. I will be cancelling my services with them.