1 reviews | Active since Aug 2016
Refund
I have requested that my policy with Club marine(Mutual and federal) be cancelled before the 27th March and i get a refund of my premium.The policy was only meant to commence on the 1st of April.I was advised by Erin Porter at Club Marine on the 29th that the insurer is busy with month end and i was get my refund.To date i have not received any refund and the response i receive from Erin does not help me in any way.I would like my refund processed today.
Dear Gareth
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Gareth
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience