MS
Marvin S
1 reviews | Active since May 2015
11 May 2015, 16:32
Really Impressed With Handling 3rd Party Claim
I would like to take this opportunity to thank Genevieve in the operations department for handling my claim swiftly. I've read so many bad reviews with the level of service especially with 3rd party claims, but i can say with cer*****y that its not the case. Their level of service is brilliant, my claim was handled effectively, she even went as far as calling me to explain how they came to the release amount offer. When she wasn't avail, Melissa assisted and delivered the same level of brilliant service. Thank you guys...you won me over and will certainly insure with you guys or recommend you without any hesitation.
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Replies (1)0
Replies (1)Old Mutual Insure's replyOfficial
11 May 2015, 16:42Hello bCORSAcan,
Thank you for the outstanding feedback,
We shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Kindest Regards
Customer Experience
Mutual & Federal
Thank you for the outstanding feedback,
We shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Kindest Regards
Customer Experience
Mutual & Federal
Old Mutual Insure's reply11 May 2015, 16:42
Official
Hello bCORSAcan,
Thank you for the outstanding feedback,
We shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Kindest Regards
Customer Experience
Mutual & Federal
Thank you for the outstanding feedback,
We shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Kindest Regards
Customer Experience
Mutual & Federal
