KD
Kvassan D
1 reviews | Active since Apr 2025
03 Jun 2025, 09:40
Re: Recommendation: 192016 / *** Mr. Dhanapalan
Good day on my last review on the platform I was assured that a response will be reached within 5 working days it has been 37 days still no response I had been asked to obtain a second report regarding my TV which was blown during a power surge this was done at my costs from a service provider approved by the manufacturer and sent the report clearly stated the cause as being a power surge up until now I claim has not been settled I get the run around daily at 75 years old I expected having insurance was for peace of mind not to cause more stress I have called OMI emailed them only to told over and over again that someone will get back to me even after getting all the pictures reports and confirmation there still making me run around is asking for a call or some sort of resolution too much after being with them for years
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual Insure's replyOfficial
03 Jun 2025, 09:42Dear Kvassan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply03 Jun 2025, 09:42
Official
Dear Kvassan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
KD
Kvassan D's updateReviewer Update
03 Jun 2025, 09:45Please note your response has been generic from the the time this claim was registered it would be really appreciated if as a human we could deal with another human as this feels very impersonal as as a client feel we are just numbers
KD
Kvassan D's update03 Jun 2025, 09:45
Reviewer Update
Please note your response has been generic from the the time this claim was registered it would be really appreciated if as a human we could deal with another human as this feels very impersonal as as a client feel we are just numbers
KD
Kvassan D's updateReviewer Update
03 Jun 2025, 11:04Please could someone contact me and provide me more information and contact details regarding NFOSA how do contact them I am sure OMI could have atleast called me and informed me of this.
KD
Kvassan D's update03 Jun 2025, 11:04
Reviewer Update
Please could someone contact me and provide me more information and contact details regarding NFOSA how do contact them I am sure OMI could have atleast called me and informed me of this.
KD
Kvassan D's updateReviewer Update
03 Jun 2025, 11:13Please also advise why on the day a response was due from the internal arbitrator at Old mutual insurance was I now been told that it's been handed a yet another company to investigate first it was Quicksure who had to investigate and refer it to Old mutual insurance now it's Old mutual insurance who needs to refer to someone else I would understand if this was done sooner not 7 days after the requested time frame has expired to me it seems Old mutual insurance is just delaying a response.
KD
Kvassan D's update03 Jun 2025, 11:13
Reviewer Update
Please also advise why on the day a response was due from the internal arbitrator at Old mutual insurance was I now been told that it's been handed a yet another company to investigate first it was Quicksure who had to investigate and refer it to Old mutual insurance now it's Old mutual insurance who needs to refer to someone else I would understand if this was done sooner not 7 days after the requested time frame has expired to me it seems Old mutual insurance is just delaying a response.
KD
Kvassan D's updateReviewer Update
04 Jun 2025, 13:41Good day I have spoken to Ntombi Dlamini yesterday and was informed the FF
The matter was sent to Quicksure insurance on Friday 29th May 2025 for a response and they awaiting feedback.
Please confirm their response time is regulated to 2 working days I was also told this matter will be settled by Friday 06 June 2025.
Thank you @oldmutualinsure please post responses publicly
The matter was sent to Quicksure insurance on Friday 29th May 2025 for a response and they awaiting feedback.
Please confirm their response time is regulated to 2 working days I was also told this matter will be settled by Friday 06 June 2025.
Thank you @oldmutualinsure please post responses publicly
KD
Kvassan D's update04 Jun 2025, 13:41
Reviewer Update
Good day I have spoken to Ntombi Dlamini yesterday and was informed the FF
The matter was sent to Quicksure insurance on Friday 29th May 2025 for a response and they awaiting feedback.
Please confirm their response time is regulated to 2 working days I was also told this matter will be settled by Friday 06 June 2025.
Thank you @oldmutualinsure please post responses publicly
The matter was sent to Quicksure insurance on Friday 29th May 2025 for a response and they awaiting feedback.
Please confirm their response time is regulated to 2 working days I was also told this matter will be settled by Friday 06 June 2025.
Thank you @oldmutualinsure please post responses publicly
Old Mutual Insure's replyOfficial
04 Jun 2025, 14:34Dear Kvassan,
As discussed with Ntombi, a response was received from the Internal Arbitrator on 30 May and has been forwarded to Quicksure. We are currently awaiting their reply. Barring any further input from Quicksure or the Internal Arbitrator, we anticipate that the matter will be resolved by Friday. Should there be any delays, we will inform you promptly.
Yours sincerely Assessor: Complaints & Continuous Improvement
As discussed with Ntombi, a response was received from the Internal Arbitrator on 30 May and has been forwarded to Quicksure. We are currently awaiting their reply. Barring any further input from Quicksure or the Internal Arbitrator, we anticipate that the matter will be resolved by Friday. Should there be any delays, we will inform you promptly.
Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply04 Jun 2025, 14:34
Official
Dear Kvassan,
As discussed with Ntombi, a response was received from the Internal Arbitrator on 30 May and has been forwarded to Quicksure. We are currently awaiting their reply. Barring any further input from Quicksure or the Internal Arbitrator, we anticipate that the matter will be resolved by Friday. Should there be any delays, we will inform you promptly.
Yours sincerely Assessor: Complaints & Continuous Improvement
As discussed with Ntombi, a response was received from the Internal Arbitrator on 30 May and has been forwarded to Quicksure. We are currently awaiting their reply. Barring any further input from Quicksure or the Internal Arbitrator, we anticipate that the matter will be resolved by Friday. Should there be any delays, we will inform you promptly.
Yours sincerely Assessor: Complaints & Continuous Improvement
KD
Kvassan D's updateReviewer Update
10 Jun 2025, 06:54Good day it is Tuesday and still no response or even a call to tell me what is the delay being a 70 year retiree how do you expect me to keep chasing after the insurer when I call Quicksure they tell me it's with old mutual insurance when I call old mutual insurance they tell me its with Quicksure as a elderly person the TV was only source of entertainment and way to keep up with the News now I just waste my days that's really sad to see such a huge company not care for old I have always had policy's and investments with old mutual to see this service I really will relook at my investment portfolio and really look at somewhere else to keep my pension and investments
A very sad client
A very sad client
KD
Kvassan D's update10 Jun 2025, 06:54
Reviewer Update
Good day it is Tuesday and still no response or even a call to tell me what is the delay being a 70 year retiree how do you expect me to keep chasing after the insurer when I call Quicksure they tell me it's with old mutual insurance when I call old mutual insurance they tell me its with Quicksure as a elderly person the TV was only source of entertainment and way to keep up with the News now I just waste my days that's really sad to see such a huge company not care for old I have always had policy's and investments with old mutual to see this service I really will relook at my investment portfolio and really look at somewhere else to keep my pension and investments
A very sad client
A very sad client