1 reviews | Active since Aug 2017

11 Jan 2018, 07:34

Randomly opened policy and debiting my account

You started debiting my account on the second of January for a policy I have never heard of nor signed, nor received a phone call from. This is extremely ********* and what is worse, the policy is in my ****en name which I gave up seven years ago!!!! Where did you get my banking information and who gave you the right to just randomly start debiting my account without my consent????!!!! And now I'm getting all these emails from you pestering me about it.

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Replies (5)
's update11 Jan 2018, 07:35
Reviewer Update
Please respond urgently!!!!!
's update11 Jan 2018, 07:46
Reviewer Update
This is ***** on your part and I will not rest till you have stopped this so called policy and your ********** activities have been stoped.
Old Mutual Insure
Old Mutual Insure's reply11 Jan 2018, 08:29
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

's update11 Jan 2018, 08:59
Reviewer Update
I want this cancelled immediately. Not "we are investigating" please. Please cancel this immediately or I will be contacting a lawyer. This is *****.
Old Mutual Insure
Old Mutual Insure's reply11 Jan 2018, 14:16
Official

Good day

Please note that the policy is cancelled, we have referred it to Iwyze and PLCC for further assistance.

Kindest Regards
Customer Experience
Old Mutual Insure