QUICK TO TAKE YEARS INSTALLMENTS BUT SLOW TO PAY!!!!

Item: Old Mutual Insure
Rating: 1
Author: Tanya B

We put a claim threw after we relocated homes in November 2023. Claim number: ***.

The claim was declined on 09/11/2023.

According to our policy 4.5.2 and 4.5.3 it clearly states that we are covered for damages while moving and while transporting furniture with NO "grey" area.

The furniture was loaded on a bakkie tight with ropes. One of the ropes snapped and the furniture fell off while going around a corner. According to me this was covered.

I have written to the complains department but no response as expected.

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Replies (1)

Old Mutual Insure's replyOfficial

13 Feb 2024, 10:18

Dear Tanya

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

We look forward to resolving this matter in a manner that you will find satisfactory.

Yours sincerely

Assessor: Complaints & Continuous Improvement

Old Mutual Insure's reply13 Feb 2024, 10:18

Official