JT
Jeanette T
1 reviews | Active since Mar 2009
27 Nov 2015, 13:07
Quick response to burst geyser
Our geyser burst and after reporting it to our insurance broker, an agent from Mutual & Federal had phoned me to enquire if the plumber had contacted me. Within 5 minutes after that the plumber phoned to confirm an appointment and then arrived within half an hour after that and replaced the geyser. I was very impressed with the quick response and service.<br>
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
27 Nov 2015, 15:00Hello Jae,
Thank you for the outstanding feedback,
we shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Mutual and Federal Customer Experience
Thank you for the outstanding feedback,
we shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Mutual and Federal Customer Experience
Old Mutual Insure's reply27 Nov 2015, 15:00
Official
Hello Jae,
Thank you for the outstanding feedback,
we shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Mutual and Federal Customer Experience
Thank you for the outstanding feedback,
we shall certainly advise the relevant line managers and ensure that these individuals are recognised for their customer orientated service.
Thank you
Mutual and Federal Customer Experience