Purposely dragging out claim procedure and payout

My car was smashed into from the back by a person insured with Mutual & Federal. I submitted all the necessary quotes and documents for them to process my claim on the 26th May 2015. To this date no assessor from M&F has been come forward to view my vehicle. The problem that I have is that their client smashing into my vehicle has left me without transport for almost three months now. I have to ask other people for lifts to get my child to school since the accident.<br> <br> The M&F claim number is no.***. I think that it is very unfair that my vehicle gets smashed up while it is in a stationary position, and now the insurance is dragging out the matter to make our lives even more difficult.<br> Please help!!!