PSA: Avoid At All Costs, Rather flush your money down the toilet - Same Thing

Zero would be generous:

3 months after someone rear-ended me, Old Mutual Insure still has not done something about the excess I paid. My ex-broker has said that Old Mutual cannot get ahold of the driver or owner of the vehicle who caused the accident but they have not had the curtesy to keep me updated with the process. I have already made sure none of my family and friends use Old Mutual for any of their services and the continued failure to do what an insurer should do proves my point. Absolutely atrocious customer service, makes me wonder if this is an actual insurance company or a pyramid scheme.