RJ
Renee J
1 reviews | Active since Jan 2014
29 Feb 2024, 13:00
Problem getting quote for claim
Getting a quote for my claim sees to be impossible for Old Mutual. As well as bring first in line and waiting for 25 minutes before someone answered my phone call. Not good enough Old Mutual !!!
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Old Mutual Insure's replyOfficial
29 Feb 2024, 14:30Dear Renee Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Feb 2024, 14:30
Official
Dear Renee Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement