PREMIUMS OVER ETHICS

I thought i will post this to advise the public .I recently had a third-party claim against a client insured with Old Mutual Insure (OMInsure). Unfortunately, my experience was deeply disappointing. The claim consultant handling the non-motorized claim acted in a highly unprofessional manner, deviating from standard industry practices and effectively creating their own rules, despite my repeated attempts to highlight the correct processes.

It became evident that OMInsure prioritizes collecting premiums over honoring claims fairly. This conduct not only reflects poorly on the company’s professionalism but also borders on *********, as it leaves consumers vulnerable and financially burdened. In this case, the insured party will now face significant out-of-pocket costs because of the insurer’s mishandling of the claim.

If OMInsure were my own insurer, I would have pursued a civil claim against them for this conduct. Sadly, many consumers do not have the knowledge or resources to challenge such practices, which allows insurers to exploit the very people they are meant to protect.

My advice to the public: exercise caution when dealing with Old Mutual Insure. Ethics and fair treatment should be the foundation of any insurance company, but my experience suggests otherwise.