MJ
Marion J
1 reviews | Active since Jul 2011
16 Apr 2021, 11:48
Premiums continually deducted after policy cancelled
My policy with old Mutual was stopped on the 28 February. You have take a premium on 1 March and one on 1 April. The bank managed to reverse the 1 April premium but now I cant get a refund of the 1 March premium. I need this resolved immediately.
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Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
16 Apr 2021, 12:00Dear Marion
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual Insure's reply16 Apr 2021, 12:00
Official
Dear Marion
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
MJ
Marion J's updateReviewer Update
23 Apr 2021, 11:3554days later and my premium has STILL not been refunded. Where is the resolution. I am disgusted at this lack of service.
MJ
Marion J's update23 Apr 2021, 11:35
Reviewer Update
54days later and my premium has STILL not been refunded. Where is the resolution. I am disgusted at this lack of service.
Old Mutual Insure's replyOfficial
28 Apr 2021, 08:39 Dear Marion With much regret, we concede our failure to provide you with service of an acceptable standard. In the nature of our industry, the satisfaction and in fact the delight of our clients forms the core of our business.
Under the circumstances, we apologize unreservedly to you for the standard of service offered, and the accompanying consternation this has consequently caused. Old Mutual Insure does not condone experiences such as yours and having said that we can assure you that every effort is underway to redress this incident.
Kindly note I have received feedback on your complaints matter. I can confirm that your refund was processed on the 21 April 2021
Please accept my sincere apologies for all inconvenience caused
Please don’t hesitate to get into contact with me should you need any further assistance. We are confident that these measures will reinforce the foundations of service excellence that this company is built on, and we trust that your experience with us in the future will surpass your highest expectations I understand how this could have led to an unsatisfactory claims experience for you as our client; I trust you will accept my sincere apology in this regard. Please note should you wish to escalate this matter further or share a compliment, please don’t hesitate to contact myself or email me. Kind regards
Under the circumstances, we apologize unreservedly to you for the standard of service offered, and the accompanying consternation this has consequently caused. Old Mutual Insure does not condone experiences such as yours and having said that we can assure you that every effort is underway to redress this incident.
Kindly note I have received feedback on your complaints matter. I can confirm that your refund was processed on the 21 April 2021
Please accept my sincere apologies for all inconvenience caused
Please don’t hesitate to get into contact with me should you need any further assistance. We are confident that these measures will reinforce the foundations of service excellence that this company is built on, and we trust that your experience with us in the future will surpass your highest expectations I understand how this could have led to an unsatisfactory claims experience for you as our client; I trust you will accept my sincere apology in this regard. Please note should you wish to escalate this matter further or share a compliment, please don’t hesitate to contact myself or email me. Kind regards
Old Mutual Insure's reply28 Apr 2021, 08:39
Official
Dear Marion With much regret, we concede our failure to provide you with service of an acceptable standard. In the nature of our industry, the satisfaction and in fact the delight of our clients forms the core of our business.
Under the circumstances, we apologize unreservedly to you for the standard of service offered, and the accompanying consternation this has consequently caused. Old Mutual Insure does not condone experiences such as yours and having said that we can assure you that every effort is underway to redress this incident.
Kindly note I have received feedback on your complaints matter. I can confirm that your refund was processed on the 21 April 2021
Please accept my sincere apologies for all inconvenience caused
Please don’t hesitate to get into contact with me should you need any further assistance. We are confident that these measures will reinforce the foundations of service excellence that this company is built on, and we trust that your experience with us in the future will surpass your highest expectations I understand how this could have led to an unsatisfactory claims experience for you as our client; I trust you will accept my sincere apology in this regard. Please note should you wish to escalate this matter further or share a compliment, please don’t hesitate to contact myself or email me. Kind regards
Under the circumstances, we apologize unreservedly to you for the standard of service offered, and the accompanying consternation this has consequently caused. Old Mutual Insure does not condone experiences such as yours and having said that we can assure you that every effort is underway to redress this incident.
Kindly note I have received feedback on your complaints matter. I can confirm that your refund was processed on the 21 April 2021
Please accept my sincere apologies for all inconvenience caused
Please don’t hesitate to get into contact with me should you need any further assistance. We are confident that these measures will reinforce the foundations of service excellence that this company is built on, and we trust that your experience with us in the future will surpass your highest expectations I understand how this could have led to an unsatisfactory claims experience for you as our client; I trust you will accept my sincere apology in this regard. Please note should you wish to escalate this matter further or share a compliment, please don’t hesitate to contact myself or email me. Kind regards