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shana M

1 reviews | Active since Feb 2014

20 Apr 2017, 15:21

PREMIUM ONCREASE SHOCKER

<p>Over the Past Year , M & Federal have increase my premiums thrice ! </p> <p>Upon calling them on numerous occasions I was Given all sorts of silly excuses and reasons for the hikes... eg : " mam ,in the event of you being involved in an accident , we ( the company) will have to outsource parts from abroad to repair your car & that is an expensive exercise " .... </p> <p>who does this guy think he is speaking to ? does he not know that Toyota Yaris Parts are very easilly acquired here in SA ? </p> <p>He also mentioned that the depriciated value of my car does not make any noteable difference to the premiums ...... But Everyone else i speak to tells me otherwise ....</p> <p>I am a single mum with two dependants and three pets .</p> <p>My husband has passed on 11years ago and i have been caring for my family .</p> <p>From paying R560 to now R930 is just too much of an increase for me .... they still fail to give me solid reasons why the premium hike . </p> <p>Last months premium they Deducted from Someone elses account because I noticed that the premium was not deducted from my account ( the old premium amount) ,so I emailed My Agent and furnished her with my 3month bank statement to verify that M & F did not deduct the premium Upon which They Called M & F and investigated and was told that the premium was taken from another " wesbank account" ..... </p> <p>I have now asked My agent to notify M & F that i am not in the position to pay the R930 and if they are not prepared to keep to my OLD Premium then I will cancel the Ppolicy and have to regretfully look elsewhere :( </p> <p>Please Help</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply25 Apr 2017, 14:51
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience