PREMIUM INCREASED 32% WITHOUT COMMUNICATION

I am extremely dissatisfied with Mutual & Federal today as I realised that they increased my premium by 32% (R775) without informing me. Had they communicated I could have changed insurers before this happened. The post Office cannot be their excuse? Sure they know the challenges with the Post Office and can use my e-mail address that's on record with them, to communicate to me? The increase was also a surprise as the annual review date as reflected in my policy schedule is April but the increase happened in October.<br> <br> This is unacceptable and I demand an immediate refund of the amount that the premium increased with. I have been a client with Mutual & Federal since around 1990 (many different policies over the years) and there was only 1 claim over this entire period. All premiums were/are paid on time. I'm very disappointed! They are chasing away the wrong clients which will cost them over time. I have arranged with my broker to source alternative cover from a different insurer.<br> <br> It might be wise for other Mutual & Federal clients to also check their premium deductions for ridiculous increases and to then compare the cost with that of other insurers.